Help Center
Everything you need to paste a URL, get your media, and keep it where you want it.
Getting started
Paste a URL, download your media, in 30 seconds.
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Supported platforms
Which URLs work on Twitter/X, Facebook, Instagram, and YouTube.
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Downloading media
Direct download, cloud save, galleries, and mobile tips.
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iOS Shortcut (LlamaDrop)
Install the iOS Shortcut and save URLs straight from any app's share sheet.
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Cloud destinations
Connect SnapMonkey and route saved media automatically.
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Your request history
Re-download past saves and understand retention.
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Account and security
Sign up, sign in, password reset, and preferences.
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Troubleshooting
Common errors and how to work around them.
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Privacy and legal
How LiftMonkey handles your media and your rights.
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Frequently asked
Short answers to the questions we get most.
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Can't find what you're looking for? LiftMonkey is a product of Llama Monkey.